Level 1 / 2 Helpdesk - Contract

Location: Ingleburn, New South Wales
Job Type: Contract
Specialisation:
Salary: AU$75000 - AU$75000
Contact: Shienna Bicera
Email: email Shienna
Reference: BBBH1954_1581549749
Posted: 5 days ago
  • 75K base plus super
  • Work in a mixture of level 1 and level 2 support role
  • Start immediately!

As a Help desk support specialist, you will provide Level 1 and Level 2 support to the internal users. You will be ensuring desktop and remote support tickets are resolved within agreed KPI's and SLA's. This role offers the opportunity to work closely with the IT manager to make proactive improvements across the IT environment

To make sparks fly you will have:

  • Proven customer service experience as a Level 1 / Level 2 IT support analyst
  • Demonstrable skills in supporting and admistration of Microsoft Applications (e.g, CRM, NAV)
  • Visible experience supporting Microsoft Azure and Azure Active Directory, DNS, DHCP, GPO, and Office365
  • Hands on experience with device provisioning and imaging services
  • Ability to provide first level assistance and manage all calls effectively
  • Able to work independently whilst keeping a strong collaboration and communication with a team

What makes this role shine?

  • Work in a corporate environment that is very interactive
  • Grow your experience towards Systems Administration
  • Work as part of a close-knit team.

Spark your interest?

To find out more about this exciting Help desk role please apply by attaching your resume or contact Shienna Bicera on 02 80907783.