An exceptional opportunity for an ambitious IT Helpdesk Team Leader, this role offers you the opportunity to take ownership of the daily operation of this leading financial services organisations IT Service Desk as well as ITIL Incident Management processes and procedures. The primary purpose of the role is to lead a team of IT Service Desk Analysts who perform extensive 1st level support to all internal and external customer’s as well as managing the ITIL Incident Management procedure
To make sparks fly you will have:
3+ years IT Service Desk or IT Operations technical experience in complex IT Infrastructure environment with multiple platforms and interdependencies.
2+ years IT Service Desk or IT Operations leadership experience.
ITIL Certification
Proven experience in leading and developing a team of technical IT Service Desk Analysts.
People leadership skills and the ability to grow individual team members
A strong sense of customer service
Ability to communicate at all levels of management as well as articulate all forms of technology
Excellent Oral/Written Skills
Work extensively with IT Service Management tools such as Service-Now, Remedy, Crossview or similar.
What makes this role shine?
A great supportive management team to help you succeed
Established Financial Services Organisation
Genuine employer of choice
Extensive benefits package
Spark your interest?
To find out more about these exciting and challenging roles please apply by attaching your resume in MS word format or please contact Mark Harrison at Spark on 02 8090 7782